jobs in The Radisson Blu Hotel & Spa Limerick

The Radisson Blu Hotel & Spa Limerick

Hospitality

Ennis Road, Limerick, Ireland

Posted: 12/6/2019

Meeting and Events Operations Supervisor

  • Limerick, Ireland
  • Part-time
  • Not Disclosed
    • Fluent English
  • 1 to 2 Years Experience

Description

JOB DESCRIPTION

POSITION   Meetings and Events Supervisor (Operations)

DEPARTMENT  Meetings and Events Department

REPORTS TO  Assistant Meetings and Events Manager


PRIMARY OBJECTIVE OF POSITION

To ensure customer satisfaction in the Meetings and Events function by providing efficient, prompt, trouble free and courteous service, set up, break down of conferences, meetings, conventions, and banquets based on event orders and guest needs.  All work is carried out in line with departmental and hotel guidelines, and Radisson BLU corporate guidelines and service concepts.


TASKS, DUTIES AND RESPONSIBILITIES

PREPARE FOR AND SERVICE GUESTS, AND EXECUTE MEETING & EVENTS FUNCTIONS

• Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions, and banquets are carried out properly
• Checks and knows the name of key guests, conference leaders and course directors, and has knowledge of all daily events in department
• Establishes professional and courteous rapport with guests to maximise satisfaction and repeat business
• Plans for, and carries out work in accordance with the “conference guarantee”
• Sets up function rooms according to event orders and/or directions from Assistant Meetings and Events Manager, keeping comfort and practicality for the guest in mind
• Monitors lighting, temperature, maintenance and sanitation
• Contributes to the general up keeping of function rooms and related public areas
• Ensures that floors, walls, and equipment are clean in function rooms, and contacts Executive Housekeeper if major cleaning work is required
• Maintains all departmental equipment, storage and work areas properly
• Ensures proper set-up of all tables for assigned station
• Sets tables in accordance with departmental standards
• Inspects equipment, technical equipment, linen, silver, china and other items
• Knows how to operate all departmental equipment, including technical equipment such as copying machine, fax, projectors, videos, TV’s etc.
• Serves and refills food and beverage as required, and charges according to departmental procedures
• Receives and carries out special orders from guests
• Refers complaints after using the Radisson BLU Standards to the Assistant Meetings and Events Manager
• Co-operates closely with colleagues to ensure that prompt service is given at all times
• Cleans banquet rooms and banquet kitchen area during and after banquet functions

SECURITY, HEALTH AND SAFETY
• Maintains high confidentiality in regards to guest privacy
• Reports any suspicious behaviour of guests and staff to the Meetings and Events  Manager
• Notifies Banqueting Manager and Executive Housekeeper regarding lost and found objects
• Ensures that all potential and real hazards are reported appropriately immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and notifies the Assistant Meetings and Events Manager
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANEOUS
• Communicates effectively with guests, colleagues, and supervisors
• Handles difficult situations effectively
• Attends meetings and training required by the Assistant Meetings and Events  Manager
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Assistant Meetings and Events Manager
• Continuously seeks to endeavour professionalism in own job function


The Radisson Blu Hotel & Spa Limerick is an Equal Opportunity Employer

The Radisson Blu Hotel & Spa Limerick

Headquarters: Ennis Road, Limerick, Ireland
Industry: Hospitality
Company Size: 51 - 200 Employees
Founded In: 1986

The Radisson Blu Hotel & Spa in Limerick is located 10 minutes outside the city centre in 20 acres of parkland. Visitors to the hotel will be able to take in stunning views of the Woodcock Mountains. We are also close to top attractions such as Bunratty Castle and King John's Castle. Shannon Airport is also just 10km away. We have a number of job openings across different sectors of the hotel.

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