jobs in Trim Castle Hotel

Trim Castle Hotel

Hospitality

Castle Street, Trim, County Meath, Ireland

Posted: 12/4/2019

Hotel Receptionist

  • Trim, Co. Meath, Ireland
  • Casual
  • Hourly
    • Fluent English
  • 1 to 2 Years Experience

Description

Experienced Hotel Receptionist

We are now inviting applications for the role of Hotel Receptionist to join our busy Front Desk team.

*** FLEXIBLE HOURS AVAILABLE FOR EXPERIENCED CANDIDATES *** 


Main Duties: 

  • To be well groomed and presenting a professional appearance to all of our guests. 
  • To greet the guests on arrival and at all times in a warm, welcoming and friendly manner.
  • To check in/out guests effectively ensuring all details are correct.
  • To carry out tasks effectively using a computerized system.
  • To ensure that any additional requirements (upselling) for guests are offered i.e. dinner reservations, porter etc.
  • To ensure that all charges are posted correctly onto room bills.
  • To take reservations and respond to guests quickly.
  • To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions.
  • To correctly take messages for guests/staff ensuring that date, time, message, to/from and initials are noted.
  • To ensure that relevant people receive any messages immediately.
  • Dealing with any guest requests/queries in a polite and attentive manner and reporting any problems to the Duty Manager.
  • Balancing of reception cash at end of each shift.
  • The sensible allocation of rooms to customers having viewed all relevant guest requests.
  • Handling safe deposit for guests.
  • Maximising all sales opportunities at the desk.
  • Dealing with foreign exchange for customers.
  • To ensure that all monies are kept secure at all times.
  • To be aware of and comply with company policy regarding Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security.
  • To read, understand and comply with your responsibilities as defined in the Health & Safety Statement and Staff Handbook.
  • To assist the Front Office Manager and Reception Supervisor in ensuring the smooth running of the front desk.


Requirements:

  • Experienced in working at the Hotel Front Desk - 2-3 years 
  • A commitment to offering exceptional service and standards.
  • Proficient in Opera or similar reservation system.
  • Applicants must have fluent English and excellent communication skills.
  • Ability to work well in a team environment and on own initiative essential.
Trim Castle Hotel is an Equal Opportunity Employer

Trim Castle Hotel

Headquarters: Castle Street, Trim, County Meath, Ireland
Industry: Hospitality
Company Size: 51 - 200 Employees
Founded In: 2006

Trim Castle Hotel is a contemporary four star Hotel in the heart of the heritage town of Trim, County Meath only 25 minutes from the Blanchardstown Shopping Centre. This modern hotel includes 68 bedrooms, conference and banqueting facilities, a stylish restaurant, bar and café as well as a rooftop bar with stunning views.